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Privacy Policy Of Mr Fortune Casino

Last updated: 18 September 2026

We respect your privacy and we want you to feel confident every time you play with us at Mr Fortune Casino. In this Privacy Policy we explain, in our own words, how we collect, use, store and protect the information connected with your interactions with us. We promise to handle your personal information responsibly, and we give you clear choices wherever we can.

When you use our services, create an account with us, get in touch with our team or interact with the features we offer, you acknowledge that we may handle your information in the ways we describe below. We encourage you to read this policy carefully, so you know exactly how we approach your privacy and what choices we make available to you as a player in New Zealand.

Information We May Collect

We may collect the information you give us directly when you create an account, manage your profile, contact our support team or use any of our account-related features. Depending on how you interact with us, that information may include your name, email address, date of birth, residential details and other account information you share with us.

To keep your account secure and to confirm who you are, we may also ask you for information or documents that help us verify your identity. What we ask for can depend on your circumstances and on the requirements that apply to your account with us.

We may also receive technical information when you reach our services. That can include your IP address, browser type, device information, operating system, approximate location, language preferences and information about how you use the different features we bring you.

How We Use Player Information

We use the information we collect for purposes connected with providing, maintaining and improving your experience with us. Those purposes may include creating and managing your account, processing the requests you send us, helping you through our customer support team and keeping your account secure.

We may use your information to:

• Create and maintain your account with us.
• Confirm your account details and your identity where we need to.
• Process your deposits, withdrawals and other account-related requests.
• Answer your questions and handle the support enquiries you send us.
• Protect your account against unauthorised access.
• Detect suspicious, fraudulent or potentially harmful activity.
• Keep our technology running correctly and keep our casino secure.
• Understand how you and other players use the features we offer.
• Improve our services, our navigation and our account functionality.
• Meet the legal and regulatory obligations that apply to us.
• Send you important information about your account or our services.

We only aim to use your personal information for legitimate purposes connected with running our casino, keeping it secure, looking after you through customer support and meeting the requirements that apply to us.

Account And Identity Information

When you register with us, accurate information helps us keep your account environment secure. We ask you to make sure the details attached to your account stay accurate and up to date, and to tell us whenever something changes.

In certain situations we may need to ask you for extra information so we can verify your identity or the activity on your account. These checks help us protect your account and reduce the risk of unauthorised transactions or misuse.

If you do not give us the information we reasonably need for security, legal or account-management purposes, we may have to restrict some of your account functions until we have completed the necessary checks.

Payment And Transaction Information

When you make a deposit with us, request a withdrawal or carry out another financial transaction, we may process the information attached to that transaction. That can include transaction amounts, dates, the details of the payment method you chose and the relevant records on your account.

Where it is appropriate, we handle sensitive payment information through secure payment processing arrangements with the banking partners we work with, rather than keeping it in full ourselves. We use transaction information to keep your account records accurate, process your requests, spot unusual activity and meet the financial and security requirements that apply to us.

We ask you never to send us payment passwords, security codes or other confidential credentials in ordinary messages or through our support channels.

Cookies And Technical Data

We may use cookies and similar technologies to help our services work the way they should for you. These tools can keep your login session going, remember the preferences you have selected, help us understand general usage patterns and let us improve how everything functions.

Some of the cookies we use are necessary for our core features, while others, including the measurement tools we rely on, help us understand how visitors move between our different pages. Your browser gives you options for managing or restricting cookies. We should tell you, though, that turning off certain cookies can affect whether particular features are available to you or how well they perform.

We may also record technical information through our server logs and similar systems. That information helps us identify technical problems, keep an eye on security and give you reliable performance whenever you play with us.

Communications From Mr Fortune

We may contact you when we need to talk to you about your account or about the way we run our services. That includes account notifications, security messages, transaction updates, requests for extra information and our replies to the enquiries you send us.

Where we are permitted to, we may also send you promotional messages about offers or features we think are relevant to you. If you receive marketing messages from us, we give you the option to unsubscribe or to adjust your communication preferences at any time.

Even if you opt out of our promotional messages, we may still need to send you essential communications about your account, your security, your transactions or important changes to our services.

How We Protect Player Information

We take reasonable measures to protect your personal information against unauthorised access, alteration, disclosure, loss and misuse. Our security measures may include access controls, authentication procedures, monitoring systems, encryption technologies and internal safeguards that our team maintains.

We are honest with you: no method of storing or transmitting information can guarantee complete security. That is why we keep working to reduce security risks on our side, and why we ask you to help us by protecting your own account credentials.

Please choose a strong password, keep your login details private, and contact us straight away if you believe someone has reached your account without your permission.

When Information May Be Shared

We may share your personal information when we need to in order to run our services, process your transactions, keep your account secure, deliver the technology behind our casino or meet our legal obligations.

Your information may be accessible to authorised people and to the partners we work with, where they need it for legitimate operational purposes. Whenever personal information is handled on our behalf, we expect appropriate safeguards to be applied to it.

We may also disclose information where the law, legal proceedings, regulatory requirements or lawful requests from competent authorities require us to. We may disclose information when we need to investigate fraud, security incidents, suspected misuse or other activity that could affect you, other players or the way we run our casino.

We never sell your personal information, and we do not intend to disclose it for unrelated purposes without an appropriate legal basis, or without your permission where your permission is required.

Data Retention

We keep your personal information for as long as we reasonably need it for the purposes we describe in this Privacy Policy. How long we keep it can depend on the type of information, the reason we collected it, your account activity, our security requirements and the legal obligations that apply to us.

We may need to keep certain records after you close your account, so that we can satisfy legal, financial, security or dispute-resolution requirements. Once we no longer need your information, we may delete it, anonymise it or securely dispose of it in line with the requirements that apply to us.

Player Privacy Rights

Depending on where you live and the laws that apply to you, you may have rights over your personal information. You can ask us for access to the information we hold about you, ask us to correct anything that is inaccurate, or ask us to delete information where that applies.

You may also have the right to object to certain processing we carry out, to ask us to restrict particular uses of your information, or to request a copy of your information in an appropriate format.

We want to be clear that these rights are not always absolute, and they may be subject to legal or regulatory requirements we must follow. If you want to exercise a privacy right that applies to you, contact us with enough information for us to understand your request and respond to it properly.

Children's Privacy

Our services are meant only for people who meet the minimum age requirements that apply, and we ask you to be 18 or over before you play with us. We never knowingly set out to collect personal information from children who are not permitted to use our services.

If we become aware that personal information belonging to someone underage has been given to us, we may take appropriate steps to remove that information and restrict the account connected with it.

Changes To This Privacy Policy

We may update this Privacy Policy when our practices, our features, our security measures or the legal requirements we follow change. Any updated version we publish will reflect the latest way we handle your personal information.

We encourage you to check this page from time to time so you stay aware of any material changes we make. If you keep using our services after an updated policy takes effect, the revised terms may apply to you, where the law permits that.

Contact Us About Privacy

If you have questions about how we handle your personal information, if you want to ask us for access or a correction, or if you need help with any privacy matter, please contact our support team through the contact channels we make available to you.

When you get in touch, please give us enough detail for us to identify your request and understand the help you need. We may need to verify your identity before we complete certain requests, because that is how we protect your personal information.

We value the trust you place in us. Our goal is to handle your information carefully, keep appropriate safeguards in place and give you a clear understanding of how we use your personal information while you play with us at Mr Fortune Casino.